RELIABLE APPLIANCES BUILT TO LAST

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We are committed to providing high-quality products and exceptional customer service. If you encounter any issues with your purchase, our warranty policy ensures you are covered. Please read the following guidelines to understand how to submit a warranty claim.

ALL HERO PRODUCTS ARE PROTECTED WITH A LIMITED WARRANTY COVERING ALL MANUFACTURING DEFECTS OR FAILURES RELATED TO THE PHYSICAL CONSTRUCTION AND PERFORMANCE OF THE PRODUCT,  HERO APPLIANCES WILL REPAIR OR REPLACE ANY AND ALL NECESSARY PARTS THAT HAVE FAILED TO PERFORM AS INTENDED AND SHALL REPAIR THE APPLIANCE FREE OF CHARGE INCLUSIVE OF PARTS AND LABOR WITHIN 30 DAYS OF WARRANTY CLAIM OR REPLACE THE PRODUCT FREE OF CHARGE, OR REFUND PART OF, OR ALL OF THE PURCHASE PRICE. 

THIS WARRANTY DOES NOT COVER DAMAGE OR PRODUCT FAILURE DUE TO OR CAUSED BY: 

1. IMPROPER ASSEMBLY, THE USE OR MISUSE OF INAPPROPRIATE ASSEMBLY TOOLS, 
2. USE OF THE PRODUCT IN A MANNER OTHER THAN THE MANUFACTURERS INTENDED PURPOSE, 
3. DAMAGE CAUSED BY WATER,  RUST,  SEA BLAST, OR PAINT ROOMS,  
4. WEAR AND TEAR USAGE RESULTING IN COSMETIC SCRATCHES, FLAKING PAINT, OR DENTS,  
5. USE OF THE PRODUCT IN AN ENVIRONMENT FOR WHICH THE PRODUCT WAS NOT INTENDED FOR USE, EXTENDED OUTDOOR USE, OR DAMAGE CAUSED BY PROLONGED EXPOSURE TO OUTDOOR WEATHER CONDITIONS. 
6. IMPROPER MOUNTING INSTALLATION RESULTING IN FALLS
7. IMPROPER ELECTRICAL WIRING INSTALLATION RESULTING IN MOTOR OR CIRCUITRY DAMAGE
8. CONNECTION OF THE APPLIANCE TO AN IMPROPER VOLTAGE OR POWER SUPPLY.  

THIS WARRANTY DOES NOT COVER THE PRODUCT AGAINST CATASTROPHIC MOTOR FAILURE MORE COMMONLY KNOWN AS MOTOR BURN-OUT WHICH RESULTS FROM EXPOSURE TO BLACKOUTS- BROWN-OUTS, HIGH VOLTAGE SPIKES,  OR PROLONGED USAGE ON AN UNSTABLE OR IRREGULAR POWER SUPPLY. 

PLEASE NOTE THAT IRREGULAR AND UNSTABLE ELECTRICAL POWER IS NOT UNCOMMON IN TRINIDAD & TOBAGO AND IT IS HIGHLY RECOMMENDED THAT YOU INSTALL APPROPRIATELY SIZED VOLTAGE REGULATORS OR LINE CONDITIONER PROTECTION FOR YOUR APPLIANCES.